Nitrogen Tank Holder W/ Hood & Black Strap

Packd bins come with a 2-Year Limited Warranty. If the product fails within two years due to defects in the material or workmanship, Sterling will repair or replace the product, provided the product was used for the application it was designed for and subject to normal use and service.

Aluminum van shelves come with a 10 year warranty. Steel van equipment components are warranted for 3 years. All warranties are covered as long as any failure is not due to misuse, abnormal use, or damage

No. The shelving systems will need some assembly and come with hardware and assembly instructions. To see how the shelving is assembled check out this handy video.

How to Assemble Your Packd Shelving

You can purchase Packd shelving systems to install yourself or have someone install them for you. Shelving packages come with hardware and installation guides. To see how Packd shelving is assembled and installed take a look at these handy videos.

How to Assemble Your Packd Shelving

How to Install Your Packd Shelving

In the event you wish to cancel your order, contact us immediately (1-888-214-0333). If the product has been shipped, you will be responsible for returning the product, and a 15% restocking fee will incur. If the product has not been shipped/collected from us, there is no cancellation fee.

We accept Visa and Mastercard. All transactions will be completed in Canadian Dollars.

Yes. A delivery to a residential address will incur an additional cost of $55. Please note depending on the item ordered there could be an additional cost for tailgate charges. If you have any questions do not hesitate to reach out to a team member at Sterling.

Products that are purchased online can be returned within 30 days of purchase and will incur a 15% restocking fee. To be eligible for a return/refund, items are to be opened within 24 hours of arrival to inspect for damages and contact Sterling by phone or email. Returned items must be in “New/unused” condition and with original packing where applicable. A copy of the original receipt must accompany returned item(s). All return shipping fee costs incurred are the responsibility of the buyer, unless in the instance of damaged goods.

Contact Us to initiate a return of product.

Fast Ship (Guaranteed In-Stock) Products

If your order contains products that are Guaranteed In-Stock; For Canadian online orders, we offer next day ship out (within 24 hours), and within 48 hours for USA online orders, on all orders placed between Monday-Thursday, before 5pm PST. For orders placed on Friday, the weekend & holidays, orders will be shipped the next business day.

Non-Guaranteed In-Stock Products

For all Canadian and USA orders, products that are not currently in-stock will incur a max lead time of approx. 12 business days to arrive at our facility (upon ordering, you will be provided with a parts ETA to Sterling Fleet Outfitters Facility). Once your product arrives at our facility; Canadian online orders, will be next day ship out (within 24 hours), and within 48 hours for USA online orders. Once your product is packaged and ready for ship out, you will receive a tracking number. Please note: Lead times may be shorter as we do try and hold a wide range of stocked items.

Ordering a mix of Guaranteed & Non-Guaranteed In-Stock Products

If your order includes a mix of both Guaranteed & Non-Guaranteed In-Stock products, your order will be shipped when all stock becomes available at our facility (max 12 business days), upon ordering, you will be provided with a parts ETA to Sterling Fleet Outfitters Facility. Once your product arrives at our facility; Canadian online orders, will be next day ship out (within 24 hours), and within 48 hours for USA online orders. Once your product is packaged and ready for ship out, you will receive a tracking number. Please note: Lead times may be shorter as we do try and hold a wide range of stocked items.

Shipping Disclaimer:
While we aim to ship your items within the given timeframe, large quantity orders may take extra time to package for shipout. If there are any issues, a Sterling Fleet Outfitters staff member will be in contact.

Absolutely!  You will receive an e-mail letting you know that your order is ready for pickup. Please proceed straight to our shipping/receiving door and bring a copy of your invoice.