In the event you wish to cancel your order, contact us immediately (1-888-214-0333). If the product has been shipped, you will be responsible for returning the product, and a 15% restocking fee will incur. If the product has not been shipped/collected from us, there is no cancellation fee.

We accept Visa and Mastercard. All transactions will be completed in Canadian Dollars.

Yes. A delivery to a residential address will incur an additional cost of $55. Please note depending on the item ordered there could be an additional cost for tailgate charges. If you have any questions do not hesitate to reach out to a team member at Sterling.

Products that are purchased online can be returned within 30 days of purchase and will incur a 15% restocking fee. To be eligible for a return/refund, items are to be opened within 24 hours of arrival to inspect for damages and contact Sterling by phone or email. Returned items must be in “New/unused” condition and with original packing where applicable. A copy of the original receipt must accompany returned item(s). All return shipping fee costs incurred are the responsibility of the buyer, unless in the instance of damaged goods.

Contact Us to initiate a return of product.

Fast Ship (Guaranteed In-Stock) Products

If your order contains products that are Guaranteed In-Stock; For Canadian online orders, we offer next day ship out (within 24 hours), and within 48 hours for USA online orders, on all orders placed between Monday-Thursday, before 5pm PST. For orders placed on Friday, the weekend & holidays, orders will be shipped the next business day.

Non-Guaranteed In-Stock Products

For all Canadian and USA orders, products that are not currently in-stock will incur a max lead time of approx. 12 business days to arrive at our facility (upon ordering, you will be provided with a parts ETA to Sterling Fleet Outfitters Facility). Once your product arrives at our facility; Canadian online orders, will be next day ship out (within 24 hours), and within 48 hours for USA online orders. Once your product is packaged and ready for ship out, you will receive a tracking number. Please note: Lead times may be shorter as we do try and hold a wide range of stocked items.

Ordering a mix of Guaranteed & Non-Guaranteed In-Stock Products

If your order includes a mix of both Guaranteed & Non-Guaranteed In-Stock products, your order will be shipped when all stock becomes available at our facility (max 12 business days), upon ordering, you will be provided with a parts ETA to Sterling Fleet Outfitters Facility. Once your product arrives at our facility; Canadian online orders, will be next day ship out (within 24 hours), and within 48 hours for USA online orders. Once your product is packaged and ready for ship out, you will receive a tracking number. Please note: Lead times may be shorter as we do try and hold a wide range of stocked items.

Shipping Disclaimer:
While we aim to ship your items within the given timeframe, large quantity orders may take extra time to package for shipout. If there are any issues, a Sterling Fleet Outfitters staff member will be in contact.

Absolutely!  You will receive an e-mail letting you know that your order is ready for pickup. Please proceed straight to our shipping/receiving door and bring a copy of your invoice.

Sterling pays tariffs and completes the required customs documentation on your behalf. Customers are responsible for applicable duties and taxes on a state-by-state basis. Sterling Fleet does not charge sales tax on orders shipping into the United States; customers are responsible for reporting and paying any applicable state taxes.

A valid Federal Tax ID is required for U.S. Customs clearance and must be provided at checkout. Additional documentation may be required if there are discrepancies within the U.S. Customs system. Failure to provide a Tax ID may result in shipment delays.