If this is your first commercial shipment into the United States, U.S. Customs may require a one-time importer setup before your order can clear customs.

Businesses may be asked for:

• EIN (Employer Identification Number)
• Completed CBP Form 5106 (Importer Identity Form) – We will provide this and assist you through it
• Government-issued photo ID for the authorized signer

Individuals may be asked for:

• Social Security Number (SSN)
• Completed CBP Form 5106 (Importer Identity Form) – We will provide this and assist you through it
• Government-issued photo ID
• In some cases, a copy of the Social Security card is required

Yes. Our team works directly with the customs broker and will help guide you through the required steps and paperwork.

Typically, yes. Once your importer profile is established with U.S. Customs, future shipments usually will not require the same documentation.

All documentation is used strictly for customs clearance purposes only.

Sterling matches all supplier warranties with a labour warranty as long as any failure is not due to misuse, abnormal use, or damage.

In the event you wish to cancel your order, contact us immediately (1-888-214-0333). If the product has been shipped, you will be responsible for returning the product, and a 15% restocking fee will incur. If the product has not been shipped/collected from us, there is no cancellation fee.

We accept Visa and Mastercard. All transactions will be completed in Canadian Dollars.

Yes. A delivery to a residential address will incur an additional cost of $55. Please note depending on the item ordered there could be an additional cost for tailgate charges. If you have any questions do not hesitate to reach out to a team member at Sterling.